Return and Refund Policy of Maison Ottawa
At Maison Ottawa, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
We offer a full return guarantee on all new products, except promotional items. Sale items are excluded from this guarantee.
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if the sizing is incorrect.
Customers are responsible for shipping costs for returns. Maison Ottawa does not reimburse return shipping and is not liable for costs incurred during the return process. See our terms and conditions for complete information.
After an order has been placed, it cannot be cancelled or refunded before delivery.
This policy ensures accurate processing, protects our logistics and inventory system, and guarantees that every customer receives their order as expected.
If you wish to return an item after receiving it, please follow our standard return and refund procedure.
Returns must be reported within 14 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline to be eligible for a return.
Sale items cannot be exchanged, even if the sizing is incorrect. Ensure you select the correct size before making a purchase.
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
To initiate a return, send an email to maisonottawa@outlook.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee correct processing of your request.
Maison Ottawa makes every effort to ensure customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, you can contact our customer service via maisonottawa@outlook.com.
