Shipping Policy

Shipping Policy of Maison Ottawa

Maison Ottawa strives to provide all its customers with a fast and reliable shipping service. This shipping policy describes delivery times, costs, and procedures to ensure an optimal shopping experience.

Delivery Times
Maison Ottawa is committed to shipping all orders within 24 to 48 hours after purchase confirmation. Once shipped, orders are generally delivered within 5–14 business days. Delivery times may vary depending on factors such as:

Weather conditions
Periods of high demand (such as holidays)
Customs procedures (if applicable)

Free Shipping
At Maison Ottawa, you enjoy free shipping on all orders. Regardless of the order amount or your location, we ensure that you pay no shipping costs. This is part of our commitment to make the shopping experience as easy and enjoyable as possible.

Shipping
All orders at Maison Ottawa are shipped directly from our supplier. This approach helps us reduce processing times and ensures that you receive your products as quickly as possible. Additionally, it allows us to perform strict quality control on every shipped item.

Order Processing

Once your order is placed, you will receive a confirmation email with all the details of your purchase.
Orders are processed and shipped within 24 to 48 hours.
When your order has been shipped, you will receive an email with a tracking number so you can easily follow your package.

Order Tracking
Maison Ottawa provides tracking information for all orders. The tracking number you receive via email allows you to track the progress of your order on the carrier’s website. This way, you know exactly where your package is and when it will be delivered.

Questions and Support
Do you have questions about your order or our shipping policy? Our customer service team is ready to help! You can reach us via:

Email: maisonottawa@outlook.com

We strive to answer all inquiries quickly and professionally.

Limitations and Exceptions
Although we make every effort to meet the estimated delivery times, unforeseen circumstances may sometimes cause delays, such as:

Customs processes
Poor weather conditions
Force majeure situations

Maison Ottawa is not responsible for such delays, but we appreciate your understanding and patience in these cases.

Conclusion
Maison Ottawa is committed to providing an exceptional online shopping experience, including fast and reliable delivery. By following our shipping policy, we ensure that every customer receives their products as quickly as possible. For questions or additional information, you can always contact us via maisonottawa@outlook.com.